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Returns & Exchanges

We want you to love your Kosy Bear purchases, so please choose carefully as we do not offer exchanges or refunds if you simply change your mind.

If there is a fault with your product, we will happily exchange or refund your purchase.

You will receive a full refund less any courier/shipping and packaging charges. Any courier/shipping costs you incur to return products to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error.

Notification of a return needs to be made to hello@kosybear.co.nz within 5 days of receiving your products. We will then let you know the address where the products need to be returned. All products must be returned unused, in their original condition and packaging to be eligible for a refund. If we deem a product has been used or tampered with we reserve the right to refuse a refund.

Exchanges for an alternative item can be arranged but must be of the same value as the original purchase and relies on products being in stock at the time of exchange.

All sale items are non-refundable. All international orders are final unless faulty.

Please note: Some of our items are handmade, making each one unique. Minor variants or imperfections may occur and should not be considered faulty.